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PostPosted: Wed May 02, 2018 12:46 pm 
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Every month I buy $40.00 5G 30-day pass. This month the pass won't start working until their "free for life" 200MG pass that comes with runs out. Which usually takes about 2 minutes at their unadvertised data usage rates these days, but today it won't even start.

Their tech team, after running me through agonizing reboots, tells me its their problem, not my tablet's, writes up a ticket & tells me "3 to 7 days". The supervisor tells me I am not the only call on this, starting this morning. They also tell me buying a concurrent pass (say for 7 days) probably won't fix this, for same reason; they all come with this semi-useless 200MB pass. Which is now a 200 MB roadblock.

Fixes which have worked in the past were gooses to get tablet to register data was on there. This time data registers as "on there", it just won't connect.

Wi-fi works. We've pretty well determined problem is not my tablet.

Fortunately my little 3G flip phone still works fine.


Last edited by ghostjmf on Wed May 02, 2018 12:59 pm, edited 1 time in total.

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PostPosted: Wed May 02, 2018 12:55 pm 
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Someone on their "down detector" site just referred to "the United Nations of boiler rooms". So I wanted to give other-complainer credit.

Its not an immigration thing; I'm *sure* the call centers are in their home countries.

When you hire someone to do customer service in English, they should not only speak it, sorta, they should understand it.


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PostPosted: Wed May 02, 2018 12:58 pm 
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Location: Location.Location.Location
My name ees Peggy.

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Oh please.


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PostPosted: Wed May 02, 2018 1:05 pm 
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For one of the reboots they walked me through they told me I would lose tethering connections from memory. Which I never use, so no big deal. Except it took them 3 tries to come close to saying "tethering" in a way I could understand what they were saying.


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PostPosted: Thu May 03, 2018 7:19 am 
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Location: mired in the bureaucracy
Maybe the merger with Sprint will help. :mrgreen:

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PostPosted: Thu May 03, 2018 8:47 am 
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From their complaint line, again: "the merger is so that calls will drop nationwide".

They have messaged me that my problem is fixed & my ticket is closed. My problem is not fixed.


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PostPosted: Thu May 03, 2018 3:11 pm 
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I (finally!!!) got a tech person who could actually do tech stuff. On their end. Instead of running me through partial reboots that fixed nothing.

After several passes that didn't take, they said "this is drastic, but we'd like to give you a new account, with a new #".

That's what a previous tech dept, 2 or 3 years ago, had done in the space of one phone call. That's what I'd begged the people I'd talked to yesterday to do & they said "can't do it".

So I told this wonderful tech person that, that I'd been begging for that for days, & because this is a *tablet*, with no phone privileges allowed (in the US, though some have hacked this), I was fine with being assigned a new #.

I'm still holding my breath (metaphorically) but so far it appears to have worked.

Right now, that "free 200MB" that was not connecting to the internet & was blocking my paid-for data is *not* on the account. It will probably reappear when I buy my time next month.

I thanked this wonderful tech person profusely & I hope the people recording the call got it all.


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