T-Mobile effs up big time
Posted: Wed May 02, 2018 12:46 pm
Every month I buy $40.00 5G 30-day pass. This month the pass won't start working until their "free for life" 200MG pass that comes with runs out. Which usually takes about 2 minutes at their unadvertised data usage rates these days, but today it won't even start.
Their tech team, after running me through agonizing reboots, tells me its their problem, not my tablet's, writes up a ticket & tells me "3 to 7 days". The supervisor tells me I am not the only call on this, starting this morning. They also tell me buying a concurrent pass (say for 7 days) probably won't fix this, for same reason; they all come with this semi-useless 200MB pass. Which is now a 200 MB roadblock.
Fixes which have worked in the past were gooses to get tablet to register data was on there. This time data registers as "on there", it just won't connect.
Wi-fi works. We've pretty well determined problem is not my tablet.
Fortunately my little 3G flip phone still works fine.
Their tech team, after running me through agonizing reboots, tells me its their problem, not my tablet's, writes up a ticket & tells me "3 to 7 days". The supervisor tells me I am not the only call on this, starting this morning. They also tell me buying a concurrent pass (say for 7 days) probably won't fix this, for same reason; they all come with this semi-useless 200MB pass. Which is now a 200 MB roadblock.
Fixes which have worked in the past were gooses to get tablet to register data was on there. This time data registers as "on there", it just won't connect.
Wi-fi works. We've pretty well determined problem is not my tablet.
Fortunately my little 3G flip phone still works fine.